Credible Behavioral Health (CredibleBH) offers software solutions for behavioral health organizations. But what happens when you, as a CredibleBH user, need help with the platform?
Here, we will discuss the various CredibleBH support options available to you.
Types of CredibleBH Support
CredibleBH offers a multi-pronged approach to support, ensuring you have the resources you need to navigate the platform effectively. Here’s a breakdown of the different options:
- Knowledge Base: CredibleBH maintains a comprehensive knowledge base https://www.crediblebh.com/ packed with helpful articles, FAQs, and guides. This is a great starting point for finding answers to common questions and troubleshooting basic issues.
- Live Chat: For real-time assistance, CredibleBH offers a live chat feature. This allows you to connect with a support representative directly and get immediate help with your specific concern.
- Phone Support: If you prefer a phone call, CredibleBH provides a dedicated phone line for partner service coordinators. This option is well-suited for complex issues that might require a more in-depth conversation.
- Partner Relationship Managers (PRMs): CredibleBH assigns PRMs to specific partners. These dedicated representatives can provide ongoing support, answer questions, and ensure a smooth user experience.
CredibleBH Customer service Details
- Phone number: 301-652-9500.
- Fax Number: 240-744-3086
- Email Address: BDRteam@credibleinc.com
- Official Address: 1 Choice Hotels Circle, 11th Floor, Rockville, MD 20850.
Additional Resources
CredibleBH also offers additional resources to enhance your understanding of the platform:
- Webinars and Training: CredibleBH regularly conducts webinars and training sessions on various platform functionalities. These sessions can equip you with the knowledge to use CredibleBH to its full potential.
- Partner User Groups: CredibleBH facilitates Partner User Groups, fostering a sense of community and knowledge-sharing among users. This platform allows you to connect with other CredibleBH users, share best practices, and learn from each other’s experiences.
Conclusion
By providing a range of support options and resources, CredibleBH ensures its users have the tools they need to succeed.
Whether you prefer self-service options like the knowledge base or require personalized assistance through live chat or phone support, CredibleBH has you covered.